Arcturious Demonstrates Excellence within the Salesforce Ecosystem
Arcturious announced that it has been named a recipient of the Salesforce Partner Innovation Award in the Energy and Utilities category for its work with TOMRA Collections, focusing on the end-of-life stage of consumer products to drive sustainability and operational excellence.
Arcturious announced that it has helped TOMRA Collections transform its business by:
Expanding its network by 25%, managing 150 new sites without additional service centre headcount, showcasing Salesforce's scalability.
Achieving over a 99% technician first-time fix rate, reducing repeat visits, optimising resources, and enhancing customer satisfaction.
Boosting work order processing by 67%, increasing monthly work orders from 1,500 to 2,500.
Increasing customer case handling from 1,100 to 1,300 per month, maintaining an 86% Grade of Service even with a 33% increase in call volume.
“Working with Arcturious has been an extraordinary journey. Their knowledge of Salesforce and dedication to our goals enabled us to scale efficiently, reduce manual processes, and ultimately focus more on what matters—leading the resource revolution,” - Phil Parbury, TOMRA Product Owner
The Salesforce economy is driven by partners, such as Arcturious, that continue to innovate and drive customer growth. A study by IDC found that the Salesforce ecosystem is projected to produce 11.6 million new jobs and $2 trillion in new business revenue by 2028. According to the study, Salesforce’s AI-powered solutions are expanding the bounds of economic opportunity. The Salesforce ecosystem continues to expand thanks to partners driving innovations in AI, data and CRM.
“The Salesforce 2024 Partner Innovation awards recognize partners such as Arcturious that are helping their customers drive productivity and growth with AI, data, and CRM,“ said Steve Corfield, Executive Vice President, Global Alliances and Channels and Emerging Technologies, Salesforce. “Salesforce partners are integral to driving digital transformation and AI adoption across the Salesforce ecosystem, paving the way for better customer experiences.”
The twelfth annual Partner Innovation Awards recognise the significant contribution Salesforce partners have made across clouds, industries, and the broader partner program – including consulting firms, digital agencies, resellers and ISV partners. For a full list of this year’s Partner Innovation Award winners, please see here.
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Arcturious is an award-winning Salesforce Partner specialising in multi-cloud implementations and digital transformation. With a focus on operational efficiency, scalability, and customer success, Arcturious delivers innovative solutions to help clients like TOMRA achieve their sustainability and business goals. For more information, visit https://www.arcturious.com.
TOMRA Collections, a member of the global TOMRA Group, operates in more than 60 markets worldwide. The company designs and manufactures advanced reverse vending machines that incentivise consumers to return bottles and cans, collecting over 45 billion used beverage containers worldwide each year. TOMRA's commitment to sustainability and operational excellence drives its mission to promote a circular economy.
“Winning this award is a monumental milestone for Arcturious. I am immensely proud that after only 4 years in operation we have had the privilege of becoming trusted advisors for clients such as TOMRA, and what we have achieved together has been raised as a benchmark of excellence in the industry,” said Michael Diamond, Founder of Arcturious.
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